Frequently Asked Questions
What are your business hours?
Our office is open 8:00 am - 5:00 pm EST Monday - Thursday.
How may I reach your Customer Service Department?
You may contact our office by calling (508)339-4500, by fax (508)339-0104, or by email at orders1@acornmfg.com.
Do you have an show room?
No, we do not have a show room our sole location is our factory. If you would like to pick your order up in person we are glad to help. Please reference our office hours for pick-up and make you you confirm with our customer service team.
How can I receive a catalog of your products?
How can I receive a catalog of your products? A catalog may be ordered by calling (508)339-4500 or sending us an e-mail at orders1@acornmfg.com. You may also view our products on line at: www.acornmfg.com.
Do you sell retail?
We generally attempt to direct the public to the nearest hardware store or lumberyard. If there are no local dealers, we will sell direct at full retail cost but we have dealers throughout most of the United States. You may also purchase direct at full...
Do you discount to the trade?
No, we do not sell to the trade, but we have many stores throughout the states that will discount to the trade. Call the office for a location near you.
Would I receive a discount on your products?
Any dealer may call the factory at 1-508-339-4500 for a discount quote.
Are you affiliated with buying groups?
Yes, we are affiliated with Ace Hardware, Do-It-Best, IBSA, LMC, Philadelphia Reserve, and Tru-Serv.
What are your terms?
Our billing terms are, 1% 10 days Net 30 days for any open accounts.
How can I order your products?
Orders may be placed by telephone, fax, or mail. Dealers and distributors may fill out a credit application to open an account or orders may be paid with a credit card (MasterCard, Visa or Discover), shipped C.O.D. or prepay with check.
Do you have a minimum order?
Our business accounts are required to meet an $100.00 net minimum unless they are in need of samples or replacement parts. Orders placed under an $100.00 net are subject to a $10.00 net handling charge.
What is your lead time?
Orders for Acorn black iron generally ship within 5 business days. Orders with russet finish usually ship with in 10-14 business days. Iron Art, Stainless Steel and special finishes could take up to 8-10 weeks.
May I check on my order?
You may contact our office during office hours and we will assist you with tracking your order if you purchased from our web store you may check your order status and tracking here in your Order...
What is the cost for shipping my order?
Shipping costs vary dependent upon the weight of the products and the destination zip code. A shipping quote can be provided prior to shipping upon request.
How do I qualify for prepaid freight?
Prepaid freight applies to orders over $2,000.00 net east of the Mississippi and orders over $2,500.00 net west of the Mississippi. If you are located outside of the US you may choose shipping to a freight forwarding address which and we will honor our...
Do screws come with your products?
Yes, all mounting hardware is included with all of our hardware.
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